If this feature is not listed, it may not be enabled. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Take a walk around the block or walk the stairs in your house. If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. TTY Support Line: 866-277-5669 Contact Us - dph.illinois.gov March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. IDoIT (@IllinoisDoIT) / Twitter Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Many of you are approaching the time to reset your user password. This will prevent unidentified telephone connections (i.e. It looks like your browser does not have JavaScript enabled. Illinois Adoption Registry. #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Central Complaint Registry. This system is for authorized users and official business only. Please remember to practice good cyber security during this time of heightened public health alerts. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. Please think twice before you click and remember that phishing attempts can be reported directly to [email protected] or via the Phish Alert tool in Outlook. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. Please follow the procedures here. Monday Friday8 a.m. 5 p.m. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; 800-323-4769. IDHS Office Locator. " " has been revoked. -Staff will escalate to management as required. DIM is a self-service account management system that allows users to create an Illinois.gov ID and/or reset their Active Directory or Mainframe RACF account password. State of Illinois Digital ID Login Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. If you receive an email or text requesting that you verify personal information, it is best to go directly to the site instead of clicking on links. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Grace B. Hou, Secretary, IDHS Help Line Check out the Wi-Fi hotspot map to find a connection near you. within the next 2 hours. As you transition to remote work, Webex and videoconferencing skills will become more valuable. The device allows for remote access and does not require any additional configuration. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). PDF Bureau of Identification 260 North Chicago Street Joliet, Illinois Never provide personally identifiable information (pii). Error The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Chicago: 312-814-DoIT (312-814-3648) We must all do our part to strengthen cybersecurity. More information is posted on the this page. Users working from home should perform regular resets of work PCs. If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). [email protected]. If no response, the ITSD Manager escalates to the next level of DoIT Management. Catalogue2ollialu 1 9ailepos=022663 A comprehensive listing of all DoIT services including security, hosting, and more. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. If they are asking for information from you, be safe and exit the email or text. Phone: 217-785-3346 (o) E-mail: [email protected] Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: [email protected] Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) Remember rule #1 = mute your phone (microphone) when you are not speaking. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Please turn on JavaScript and try again. Springfield: 217-524-DoIT (217-524-3648) Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Call the IDPH Helpdesk at (866) 220-5247. Send email to: [email protected] Flag email as high priority (!) IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY SRS of Illinois Employees may logon with their state credentials (e.g. From identity management, administration of the statewide network and creating agency resiliency plan. http://www.office.com/. Electronic Request for Recipient Identification Numbers (e-RIN) To begin the password recovery process, choose one of the following options. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Email: [email protected] Questions regarding Digital ID/Enhanced Authentication may be addressed to: Department of Innovation & Technology Customer Service Center/PKI Digital Certificate Hours: Monday - Friday 8:00 am - 5:00 pm Phone: (217) 524-3648 or (312) 814-3648 Email: [email protected] Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, Increased phishing alert! DoIT Identity Management Accounts Make the choice to maintain your health today to better enjoy tomorrow. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. More information is posted on the DoIT Remote Work page. Fees pertaining to this service are distributed among other Enterprise servicesinaccordancewithsupport. Who can I contact? Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). This is especially true in our current remote work environment combined with heightened public health alerts. Alternatively, you may e-mail the IDPH Helpdesk at [email protected]. For more information visit the Remote Work Health and Wellness page. Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. For guidance and tips regarding Webex meeting tools and more, visit the Reference Materialssection of Remote Work site. Something was working and now isn't? The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. IDHS Office Locator. Please see the TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. LEADS Help Desk (Non Toll Free number): 217/782-4155: Comments and suggestions: 866/LEADS00 (532-3700) LEADS Administration Mailing Address: Illinois State Police LEADS Administration 801 South Seventh Street, Suite 600-M Springfield, Illinois 62703: LEADS Administration FAX: 217/524-2498: LEADS Email: [email protected] Toprocure, modify or cancel a service,select the "Order Services" button near the top of the right pane. Browser Tip: When selecting which browser to use with the State of Illinois remote connections, it is suggested that employees use Chrome and avoid Edge and Internet Explorer. Please be aware that there are known issues this morning with the Citrix login page. Read the FAQ. Webex is your go to for all your Remote Work meeting events. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. 1-800-843-6154 Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. General questions can be emailed to [email protected]. If you registered for your State of Illinois Digital ID using an Illinois driver's license or ID card, choose Illinois residents. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. DoIT Identity Management Accounts - xxSupport - illinois.gov The needs of the residents of Illinois remain top priority in developing collaborative solutions to service delivery. Category: For additional self-help tips, please visit Remotework.illinois.gov. If you are having issues connecting via Citrix today, please first clear your browser history/cache and restart your HOME PC. Review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. Industry best practices guide secure service delivery to agencies. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators.

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