/ID [<90B104942E7EBB43B39C2C74C74D0277><36332D45332D39352D42312D43412D43>] Council's around NSW have seen a significant spike in the number of complaints and the cost to deal with them in the past two years. 8^:9may \$V@/]M#Tde)A< XzJ)]MbKe 9d}fLnxXO5uE50,D3CRnoe,3w7ssKtC]lN endstream >> Enter your search term and click on Apply to see results, Coronavirus (COVID-19) and the Courts: Find out how our services are being delivered and how you can access them. 9 Laurie Street Laurieton NSW 2443. [__yp.>c:VNgq38|jg{:^/daG37?KqN\'OwWyO endobj Recently we undertook a significant review of how we deliver service to our customers. In some cases we need more information and request you contact us directly in these instances. ABN: 11 236 901 601 "Rr_NGvN"wV}?Tq1m[@b-e?gL!0~\[ 0ILF:.8QN8H$F} R\t]`9ILvg>)0fnym,2P{4:"knhd2~KmKMj?MDM S9HkW=Neb?ZQ841 *}igmRT|"h$R6p 7~'f6^FX' u=kMUg>o7*yKP &O@,jA:oj!9$iK7MI?v`XC_ yc3xqGxz{Z4,~8A phM2,$^v!YK_k>f'$K8_u 0'yr5~1 4!1R-P0VB\;]('q_c!$!vk?.Ig1GZFP>BKHQ3Grvn E_2e#,b\9S8 kmvfJ~7#Xfss@/XHQ]s^0meyi5=oDj9k?QtP1yW/>SK_ {I^S5J"V. IT was a $64,000 question that amounted to nothing. Sign up for our newsletter to stay up to date. This is how you can continue to access our trusted content: Make sure you are signed up for our breaking and regular headlines newsletters. What's your customer experience? | Port Macquarie-Hastings Council Have Level of crime: 34.81: Low: Crime increasing in the past 3 years: 64.25: High: Worries home broken and things stolen: 34.11: Low: Worries being mugged or robbed: We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. Advertisement Ad Local News Make a call, email us, find the right form or visit the right webpage by clicking the buttons below. Making a complaint - NSW Ombudsman Our journalists work hard to provide local, up-to-date news to the community. Port Macquarie-Hastings Council had four complaints and spent investigating $2650; after investigation, none of the complaints were found to have been a breach. Port Macquarie court list. Police appeal for . As recommended by the NSW Ombudsman, our current complaint policy currently outlines Tiers 1-3 of complaint management but now clearer guidance is given to the different types of complaints and how complaints should be made to ensure we capture information at the first contact which facilitates more efficient resolution. Home - Port Macquarie Hastings Council - Logo. Deputy mayor Cr Lisa Intemann said if there is no way to "de-identify" information without breaching the confidentiality clause of the code, then there is also no way of putting in place corrective measures to improve behaviour; or even determine if a person, or a group of people, are simply making spurious claims against a councillor. Figures released by the Office of Local Government (OLG) revealed that no complaints had been lodged against Bellingen Council but $64,019 had been spent dealing with Code of Conduct investigations. Part 1: What is unreasonable conduct by a complainant? A Byabarra farmer has taken his complaints against Port Macquarie-Hastings Council's handling of its unsealed road network to the Independent Commission Against Corruption (ICAC). This is subject to a Judge or Registrars usual discretion to determine that in particular cases, only certain people should be present during the hearing, or that certain people are not to be present during the hearing. Access unlimited content, the digital versions of our print editions - Today's Paper, as well as the Newcastle Herald app. Port Macquarie NSW 2444. "When one council is spending in excess of $200,000 in one year to simply deal with code of conduct complaints, serious questions must be asked," Mr Warren said. We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. What are the key differences between the old and new draft policies? We're here to help! We extend our respect to all Aboriginal and Torres Strait Islander people who choose to call Port Macquarie Hastings home. xc`````z f2 Find out what complaints we can help with. <>stream These policies are available to download in the document library to the right (or below if viewing this page on a mobile device). A statement issued by Bellingen Shire Council confirmed this had been an administrative error. Read our Privacy Policy. In 2018 there were two and in 2019, 14 complaints were lodged. David Crosbie. See our latest news, follow us on Facebook, Instagram, Twitter, YouTube or subscribe to one of our newsletters. /Size 36 /Prev 53154 "If the Department of Local Government tells us we can't reveal de-identified information, then we should throw our hands in the air.". k9Q4X\NJmF hC1l':nyz"U+A ]L\j>FeT4 o[.HR7 e'N\nB92I@EEi#i 5u-/x,:D1U(2[sjZ:gf)SZ`T+}#K7PRI?djgi[B"M&Q*O^f jhE the best way to lodge a complaint or a request for service (which is via our website). You can report most issues online. Mr Swift McNair said no he could not do that because of the confidentiality clause and Cr Levido would only be informed if a breach had occurred. ,QZ0f`[mlKV 3P`Pff` A We are publicly exhibiting the Customer Experience Policy, Customer Complaint Policy and Draft Unreasonable Customer Conduct Policy so that any member of the public can provide feedback on any or all of the policies between Friday, 23 October 2020 to Friday, 20 November 2020. Street Address: Port Macquarie Local Court, 22-26 Murray Street, Port Macquarie. Port Macquarie: Council creates new role to weed out old ways Feel free to post community notifications, community events and advertise your business offerings, t Port Macquarie and Surrounds Community Notice Board. Hearings can be observed by any member of the public. This is a robbery of $51,000 of community money by complaints that should never occur in a council, but they have," Cr Pinson said. Complaints can: You have a right to good services and fair treatment. <>stream endobj Your digital subscription includes access to content from all our websites in your region. Contact us for any help on browser support. We acknowledge the Birpai people, the traditional owners of the land in which we work and live, and pay our respects to Elders past, present and emerging. Ask a question, lodge a service request, report a local issue or provide feedback through an online form. Port Macquarie court list - Federal Circuit Court of Australia 7 0 obj Sign up for our newsletter to stay up to date. Public Interest disclosures also covers local government, Parliament, and also some private sector operators. IN the last two years, code of conduct complaints against council and councillors have cost Port Macquarie-Hastings ratepayers more than $51,000 in investigation expenses. Cr Intemann and Cr Geoff Hawkins requested the general manager make a representation to the Department of Local Government to consider strengthening how the code can be formally enforced, as well as how to provide more detail about the complaint so councils can analyse issues raised and put in place corrective measures if necessary. Were keen to hear what you think about the following draft policies: Were working on a broader customer experience strategy and your thoughts and opinions about how we can do better will guide our approach. Lismore Council recorded the most complaints with 52 recorded costing $82,614 in investigation costs, resulting in two breaches of the Code. 9 0 obj The new policy has new sections which detail the policy Principles, Responsibilities and now includes a Flowchart which depicts what happens we we receive a complaint and how it is managed. There are many benefits of making a complaint and telling someone about your problem. Phone: 1300 352 000 (National Enquiry Centre) Hearings can be observed by any member of the public. the best way to lodge a complaint or a request for service (which is via our website). Search their online public register. Policy Review - Port Macquarie-Hastings Council Have Your Say If we can't handle your complaint, we'll tell you who can help. asbestos, chemicals in water). . Customer requests are the main reason that customers contact us. The cost in dealing with the complaints rose by 66 per cent in the same period from $958,463 to $1,593,416. Send us an email and we'll get back to you as soon as [email protected], Reach us by posted mail.PO Box 84, Port Macquarie NSW 2444. Group Manager Customer Experience and Communications, Draft Unreasonable Customer Conduct Policy, Draft Customer Experience Policy (235 KB) (pdf), Draft Customer Complaints Policy (236 KB) (pdf), Draft Unreasonable Customer Conduct Council Policy (129 KB) (pdf), Delivering a customer experience that aligns with customer expectation, Using technology to unlock smarter, more efficient ways of how we deliver services, Building the communitys trust and confidence in us. Home - Port Macquarie Hastings Council - Logo, Connecting to water (Section 305/307 compliance), Works & activities within a public road reserve, Aboriginal and Torres Strait Islander Community, Graffiti Management Mural Project - Stage 1 & 2, Building, construction & development forms. "What has escalated this? x[hgvmP,i " rX6,+&w\:"wS_6z9b@hyO]K7=EHzshy4]Xii]LBXL#wb-uWr[g#tx,kj,-a]L:j:2eVdO4M QBdL/Ws5l/q68>T"B#WVA -\f1q@#N9K?r9`U@GI,q$X0cD%#=Y#A' This helps us to collect all relevant information in the first instance so that we minimise the time to achieve an outcome or let you know of our decision.

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