Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. connection to their country and culture. You can access your housing information on the go using the MyHousing app on a smart phone. World Square NSW . To ensure we can continue to improve how we handle your requests for repairs and maintenance, you can rate your recent experience or see star ratings from other people on the Tenant Experience Dashboard. We can look at how FACS handles complaints about tenant behaviour, but we cant make FACS take enforcement action against a tenant, or investigate tenant behaviour ourselves. Complaints about social housing - NSW Ombudsman For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. the maintenance line. Understand what housing help you may be eligible for, including social housing and private rental assistance. The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. 27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. All tenants are responsible for taking care of their property and reporting any maintenance needs to DCJ as soon as possible. Housing and homelessness We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. Resources for organisations delivering assistance with housing, supporting children and families and addressing domestic and family violence. Social housing - Department of Planning and Environment We pay respect to the Traditional Custodians and First Peoples of NSW, and We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Please call us to discuss whether we can help resolve your complaint. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. update contact details, including emergency contacts. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email [email protected]. eRepair | Family & Community Services We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. This is a NSW Government Directory listing. If you are outside of Australia, please click here for overseas phone numbers. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Housing Offices (DCJ Housing) | Service NSW For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. Depending on the circumstances, outcomes might include: We also consider whether there is a larger problem that may be affecting other people as well as you. About us | NSW Land and Housing Corporation We're available 24 . Housing Contact Centre (client feedback option) 1800 422 322 launch (9.00am to 4.30pm Monday to Friday) [email protected] launch. In NSW we have Australias largest social housing portfolio of 125,000 properties. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Communities and Justice, NSW Department of; Local Offices. Requests can also be lodged through the NSW Government's eRepair portal. Maintaining this portfolio ensures our residents live in homes that are safe, clean and well maintained. (02) 4352 4400. eTendering - NSW Department of Communities and Justice - Current Tender Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Learn more about MyHousing Online Services. LAHC is committed to the safety and wellbeing of our tenants, and continues to implement a program that aims to enhance fire safety in buildings across our portfolio. If you are complaining about service delivery provided by an LAHC contractor, you should first phone the maintenance line on 1800 422 322 [press 1] before complaining to FACS to see if the contractor can sort out the problem. We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. Housing Contact . How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. Please enable scripts and reload this page. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. If you are Aboriginal or Torres Strait Islander and wish to speak to an Aboriginal operator, just choose the relevant menu option (available Monday to Friday 9am 5pm). Post: Client Feedback Unit, Locked Bag 7150, Liverpool BC 1871.

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