The person was on the only payment made into my account at the time and I have proof of messages and recipet Wich I have uploaded into my case. Contact of Depop app customer support Contact Depop: Find below customer service details of Depop, including phone and email. So, if you want to use this app, you'll need to create a PayPal account and then link it to your chosen bank account and payment card. This is the easiest part of the process. 98. The buyer can then accept or reject your response. Amazon guarantees purchases from third-party sellers when: Amazon's Buyer Protection scheme covers the condition of the purchased item(s) bought and its timely delivery. Depop has buyer and seller protection that covers all transactions made within the app. You can find vintage pieces on Vinted, but they're certainly not as common. According to the Depop website, the app now has 30 million registered users and receives 140,000 new product listings daily. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. A sub for discussing all things Depop. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Payouts should resume normally following more Depop Payments sales and once your balance is out of negative! Readers like you help support MUO. PayPal'sBuyer Protection entitles buyers to claim full refunds forgoodsand shipping costs paid when an item isnt received, or when an itemdoes not match the description of what was ordered. Buyers want authenticity and transparency. This makes it sound like they've probably deleted their paypal account too? Go to your receipts. Im really not willing to accept a damaged product back (or completely destroyed as stated by the customer) when it wasnt damaged sent out if thats the case I mean its 175 trainers its not like Im 10 out of pocket. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Depop is like a hybrid of Instagram and ASOS marketplace. Depop doesnt allow you to have more than one account at once, so sometimes users need to delete an old account to make a new one. (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. If you're looking to buy or sell second-hand fashion, both Depop and Vinted are solid choices. Depop is particularly popular with users in the US and UK. So paypal tend to favour the buyer BUT normally they have to return the item back to you (trackable to prove delivery) before you have to refund. There is an agreement that the retailer will provide the goods as described, and deliver the goods in a respectable amount of time. In short, they are preloved fashion apps. They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. Any help would be great thanks, So there is basically nothing I can do I have lost my item and the money? PayPal also rules that you must open a dispute within 180 days of purchase, or you will not be covered by Buyer Protection. Abusive behaviour or harassment toward other Depop users or staff. Etsy is a trademark of Etsy, Inc. The platform began as a prototype site where women residing in Lithuania could trade clothes, but much has changed since then. Sorry for the massive post but I'm panicking a lot, 300 is a lot for a student to get scammed out of!! Luckily, third-party transactions on Amazon, as well as any purchases made using Amazon Pay, are covered by theA-to-Z Guarantee Protection(with a few exceptions). Offer an alternative solution. It is a crucial point of solidifying the sale and qualifies you for Depop Seller Protection in case of a dispute. Select the transaction youd like to refund > tap Refund. but I'm can't seem to upload them to the claim. I've been selling on depop for the last couple months or so and I've had my first buyer ask me for a refund. Check us out! The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. Sign up to receive reseller tips & hacks straight to your inbox and don't miss a thing! Subscribe to our blog and receive monthly emails with news, articles, tips and tricks about reselling! I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? Grailed is a trademark of Grailed, Inc. By browsing this website, you consent to the use of cookies. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. You are viewing the PayPal Community Archives. He towed the trailer away with mower and equipment. Its easy to report a problem on PayPal using the dedicated Resolution Center within the website. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. I havent encountered this with any buyers yet and I always try to state the condition of items as true as possible - am I obligated to refund the buyer?? Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. How to Buy Online Safely, Securely, and Confidently. If you had met seller protection paypal would have reimbursed you. Email: [email protected]. After more than 20 years of buying and selling goods online I'm sad to say that I have received most unfair treatment from the buyer and lack of show of diligence by PayPal. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. Now before I sent it, the sweater wasnt overly stiff, obviously not its original material but surely it was a given since it had shrunk 2 sizes? Katie has covered a variety of topics during her time at MUO, including crypto explainers, cybersecurity guides, VPN reviews, recent hacks, and software tutorials. Using tracked shipping is a great way to create trust between you and the buyer. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app Tap > tap All sold items Select the transaction you'd like to refund > tap Refund To send a full refund, follow the steps for Full refund To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Open communication can lead to a swift resolution. You can do this up to 180 days after the purchase. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Vinted, on the other hand, sends all payments made to you to your account balance, which you can then withdraw to your bank account or use on the app itself. I had sold a guitar to a US buyer through Reverb and accept payment through PayPal as the only option since I live overseas. About Depop. If PayPal finds that you should have a refund, the sellers account is debited for the transaction, and the funds are returned to you.

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