You might need to allow up to 14 days for the money to show on your account depending on your payment method and provider, or if a Bank Holiday falls during the period of time. If you have received a Travel Voucher for any other reason, the residual value will be non-refundable. Contact forms | Virgin Atlantic help centre. *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. You can use your voucher to purchase a future Virgin Atlantic flight to any of our destinations. Regardless of vaccination status, youll no longer require a test, wont need to show proof of vaccination, or complete a Passenger Locator Form. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. If you made your booking between 1st June 2020 and 15th February 2022, you will be eligible to request a travel voucher, if your original date of travel is on or before 31st December 2022. *In the UK, 'fully vaccinated' means you have completed the full course of an approved vaccine (either two doses of a two-dose vaccine or one dose of a single dose vaccine), at least two weeks before travelling and can show evidence of this. LAMP tests are typically conducted onsite andresults can be returned within a couple of hours. In the United States, the policies have changed dramatically after the COVID-19 pandemic, with some airlines wildly shifting policies. Hi, I'm Amelia, the Virgin Atlantic help bot. The attestation form is available here or for added convenience, you can complete this digital attestation form. You will find our contact details on our Help Centre. All foreign national visitors aged 18 or over to the US must be fully vaccinated (unless exempt) and present proof of full vaccination. Cancel the original booking prior to the departure of their first flight, ensure the customers retain their E-ticket number for future rebooking. If you booked before this and would like to make a change, check out ourearlier policies. Rapid PCR tests are also now available with results within 3 hours. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if theres a Bank Holiday. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. We welcome letters but cannot answer individually. If you dont need to call us straight away please wait until call holding times reduce. All of our attempts to contact the company have met with no response. All airon board is filteredthrough highly effective, UK Government restrictions make it illegal to travel abroad, The Foreign, Commonwealth & Development Office (FCDO) advise against non-essential travel at the time you are due to travel, It becomes necessary to quarantine on arrival at your destination, Your holiday destination is placed on the Red List and it becomes necessary to quarantine at a managed quarantine hotel on your return to the UK. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Privacy policy | Let us take the stress away with the help of our designated group travel team. Routes where face masks onboard are a personal choice: Services to or from the USA, Pakistan, Barbados, St Lucia, Antigua, Grenada, The Bahamas, Jamaica, St Vincent & The Grenadines, Trinidad & Tobago and Tel Aviv. All remaining COVID-19 restrictions will be removed for UK arrivals. There is no entitlement to compensation if the cause of the cancellation was due to extraordinary circumstances which could not have been avoided. Our guide to Covid-19 testing for travel. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. Accessibility | If you need to make a change to your booking, please visit our rebooking bot and web messaging service. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. Note: US citizens and legal permanent residents do not need to complete a Passenger Disclosure and Attestation form or provide Covid-19 credentials. Weve updated our rebooking policies below to ensure you have the flexibility you need with your upcoming travel plans. Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. You can get in touch using ouronline contact form. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. You can cancel and receive a voucher up to four weeks before travel, however please note the earlier you contact us the less likely there will be non-changeable aspects from third parties. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. Canadian tariffs. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. To rebook your flight, simply complete the Rebook self-service form and follow the instructions. This can be done by calling our Customer Centre or online by logging into. A growing number of airports are offering a streamlined travel experience with rapid in-person testing on site, providing accurate results while you wait for your flight. We're pleased to say that refund timeframes have returned to normal. When you book to travel any time up to 31 Dec 2022, you can make unlimited date changes* and one name change free of charge** (if youd like someone else to benefit from your ticket). Were here to help. Accessibility | The vaccination proof used will depend on where the approved vaccine(s) were administered. Accessibility | Bookings made by credit card or debit card no longer incur a fee. Customers whose original booking date was on or before 11th March 2020 can request a refund if they were unable to travel due to an event beyond their control such as a National Lockdown, see above. Did you book directly with us on the phone or online? PCR tests can take up to 48 hours as they must be processed in a lab, but offer very reliable results and are the most common test required for international travel. (b) We will pay the refund in the same currency that was used to pay for the Ticket, unless we agree otherwise. visa, if applicable. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. Contact your bank and ask for chargeback and state that Virgin Atlantic are stalling and giving you the run around. And if they do, we're here to help. More next week. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). We are at a loss to know what to do.DC, Basildon. 10.4General information relating to refunds. Eg. Fare difference may apply. Give me a try! Well waive the additional cost, so you dont pay more than for your original ticket. If your travel date is on or after 1st September 2022, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. Due to the ongoing situation with COVID-19 we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years . To find out more pleasecontact us. Log in to 'My booking' and look for the chat button to get started. Airlines like Virgin Atlantic and British Airways should face "strong action" from regulators for refusing to issue refunds to customers complying with England's new tier 4 Covid. If you booked through a travel agent or another third party please contact them directly. This policy is in place for customers and crew, only on routes where international regulations around mask-wearing do not apply.

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